Your patients are important to us, and ensuring we receive their case safely is the first step to a successful case. Please follow the steps below to guarantee your case will arrive successfully!
Packing Your Case
- Complete and sign the prescription form
- Place the following items in the case box:
- Prescription form
- Bites and upper/lower study models
- Complete contact information
- All other relevant information
- If you would like to send digital photos for your case, please check the box on the RX form and email us your photos with the name of the dentist and patient included so we can match the photos back to your case.
- Packing tips:
- Seal impressions, models and bites in sanitary bag.
- Carefully wrap models in bubble pouches.
- Put small items in a labeled envelope or vial.
- Multiple cases may be sent within the same package, but wrapped and labeled individually.
- Seal box securely using packing tape. Regular tape will not hold up through the shipping process.
- Call NDX Green for a pickup.
Schedule a Pick-up
NDX Green offers multiple options for getting your case to and from the lab in a timely fashion. Our network of 18 delivery drivers covers 13 routes, providing personal pick-up and delivery service to over 900 customers. Call us today at 1-800-247-1365 to see if your location is included in our free pick-up and delivery service. For those offices outside our route area, we offer pick-up and delivery services through FedEx, UPS Ground and the USPS. Please consider sending multiple cases at once to save on shipping.
United States Postal Service
If you choose to send your case through the USPS, please ship materials to our lab at the following location:
1099 Wilburn Road
Heber Springs, AR 72543
Pre-printed FedEx label
- Fill in the From section, including your name, address and phone number. There is no need to fill in the Sender's FedEx Account Number.
- Remove the peel-and-stick backing from the back of the label and place it on the box.
- Save the top page for your records.
- Call us at 1-800-247-1365 to schedule your FedEx pick-up and for our FedEx account number.
Send Case Via Email
NDX Green can accept digital files from almost every intra-oral scanner on the market. Click here for directions on sending your scans to us.
Need More Supplies?
If you need more shipping labels, boxes, bubble pouches or RX Forms, call us at 1-800-247-1365 to order additional supplies.